1. Overview

VoroSupplys provides digital informational products, including supplier directories and sourcing resources for online resellers.

Because our products are delivered digitally and access is provided immediately after purchase, refund eligibility is limited once the product has been accessed or downloaded.

2. Refund Eligibility

Refund requests may be considered if:

• A technical error prevented you from accessing your purchase
• You were charged incorrectly due to a billing error
• You did not receive access to the purchased digital materials

Refund requests must be submitted within 7 days of purchase.

3. Non-Refundable Situations

Refunds will generally not be issued if:

• The digital materials have been downloaded or accessed
• The purchase was made by mistake after access was delivered
• The customer simply changed their mind
• The customer did not review the product description before purchase

Due to the nature of digital products, once access to supplier resources has been provided, the product cannot be returned.

4. How to Request a Refund

To request assistance, please contact our support team with the following information:

• Your order email
• Order confirmation number
• A brief description of the issue

Email: support@vorosupplys.com

Our team will review your request and respond within 2–3 business days.

5. Payment Processing

If a refund is approved, it will be issued to the original payment method used during checkout. Processing times may vary depending on your payment provider.

6. Contact

If you have questions about this Refund Policy, please contact:

Email: support@vorosupplys.com